Resources on Diversity in Health and Health Care

 The Office of Cultural Affairs, Division of Health Sciences, East Tennessee State University

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 Selected Resources
Center for Cultural Diversity Library, Mountain States Health Alliance
Health Disparities Topics
     Bias and Discrimination in Health Care          
     Racial and Ethnic Health & Health Care Disparities
     Theoretical Framework for Cultural Competence 
     Training and Curricula
     Recruiting a Diverse Health Care Workforce   
     Cultural Competence in Health Service Delivery
                Profiles on Specific Racial, Ethnic or Cultural Groups 
    Evaluation Tools and Issues in Evaluation
     Tips for Finding Free Full Text Links

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Center for Cultural Diversity Library, Mountain States Health Alliance
This library, located at Johnson City Medical Center Hospital, contains resources on diversity and health that are available to ETSU faculty and students. 
 
Bias and Discrimination in Health Care
Barr, D A and Jacobs, E. A. Racial differences in the use of cardiac catheterization. New England Journal of Medicine 2001; 345(11), 839-840.  This is a comment on the study by Chen et al. in the issue of May 10, 2001 that found there was no difference between the race of the patients and the race of the physicians in the use of cardiac catheterization.  Barr and Jacobs made separate and perceptive criticisms of the study. 
Blendon, R. J., Schoen, C., DesRoches, C. M., Osborn, R., Scoles, K. L., & Zapert, K.  Inequities in health care: a five-country survey. Health Affairs 2002; 21  (3): 182-91.  In this study comparing satisfaction in health care in Australia, Canada, New Zealand, United Kingdom, and the United States, lower income citizens in all five countries expressed less satisfaction than those with higher incomes.  Low income US citizens encountered more difficulty with access to health care than did counterparts from the other four countries. 
Bhopal, R. Racism in medicine. British Medical Journal 2001; 322(7301): 1503-1504.  This editorial argued that the interventions to respond to health disparities in England must address racism along with equity in health care delivery.  One approach is to focus on improving services based on patient satisfaction surveys. 
Boehmer, U., Kressin, N. R., Berlowitz, D. R., Christiansen, C. L., Kazis, L. E., & Jones, J. A.  Self-reported vs administrative race/ethnicity data and study results. Am J Public Health 2002; 92(9): 1471-1472.  In this study of whether differences in reporting of race/ethnicity led to different results in regard to use of therapeutic root canal therapy vs tooth extraction, Further, data on race and ethnicity were more frequently wrong for patients other than Whites.
Katz, J. N. Patient preferences and health disparities. JAMA 2001; 286(12): 1506-1509. This study found that managed care enrollees were more likely than those with fee-for-service insurance to receive influenza vaccination, with the adjusted racial disparity of vaccination in fee-for-service vs. managed care being statistically significant. 
Geiger, H. J. Racial stereotyping and medicine: the need for cultural competence. Canadian Medical Association Journal 2001; 164(12), 1699-1700.  Author attributed most inadvertent bias and stereotyping in health care to time constraints and cognitive complexity due to multi-tasking. 
Gerbert, B., Berg-Smith, S., Mancuso, M., Caspers, N., Danley, D., Herzig, K., et al. Video study of physician selection: preferences in the face of diversity. Journal of Family Practice 2003; 52(7): 552-559.  Using videos of six physicians, approximately half of the study participants initially chose a same-race video doctor.  After viewing a video health promotion message by the physicians, 57% of Asian Americans and other-ethnicity participants chose a non-European American video doctor. The authors concluded that many Americans will accept physicians of a different ethnicity and gender. 
Green, A. R. The human face of health disparities. Public Health Reports 2003; 118(4): 303-308.  This article used photographs to demonstrate important landmarks in research on racial/ethnic disparities in health.
Institute of Medicine. Unequal Treatment: Confronting Racial & Ethnic Disparities in Health Care. 2002.  This is the landmark report that demonstrated disparities in health care and health status outcomes. There are links to the report summary and slide presentation. 
Katz, J. N. Patient preferences and health disparities. JAMA 2001; 286(12): 1506-1509. This study found that managed care enrollees were more likely than those with fee-for-service insurance to receive influenza vaccination, with the adjusted racial disparity of vaccination in fee-for-service vs. managed care being statistically significant. 
Lane, W. G., Rubin, D. M., Monteith, R., & Christian, C. W. Racial differences in the evaluation of pediatric fractures for physical abuse. JAMA 2003; 288(13): 1603-1609.  This study found that while minority children in this sample had higher rates of abusive fractures, they were also more likely to be evaluated and reported for suspected abuse, even after controlling for the likelihood of abusive injury. The authors concluded that there are racial differences in the evaluation and reporting of pediatric fractures for child abuse, particularly in toddlers with accidental injuries.
LaVeist,TA, Rolley NC, & Diala C. Prevalence and patterns of discrimination among U.S. health care consumers. International Journal of Health Services 2003, 33(2), 331-344.  In this study of perceived discrimination in health care settings, the variables of interest were: age, race/ethnicity, gender, income and self-reported health status.  Investigators found that youth, African-American and Hispanic race/ethnicity, low-income, female gender and poor self-reported health status were significantly more correlated with perception of discrimination.  Authors note that while perceived discrimination is not the same as validated  discrimination, perceptions are important because they impact patient behavior.
Manoach, S. M., & Goldfrank, L. R. Social bias and injustice in the current health care system. Academic Emergency Medicine 2002; 9(3): 241-247.  A review of the inequities in the health care system that result in health and health care disparities from the point of view of an ER physician.
Nelson, A. R. Unequal treatment: report of the Institute of Medicine on racial and ethnic disparities in healthcare. Annals of Thoracic Surgery 2003; 76(4), S1377-1381.  The author, a member of the IOM Committee that researched and wrote Unequal Treatment, described the committee process, methods and findings. 

Rathore, S. S., Lenert, L. A., Weinfurt, K. P., Tinoco, A., Taleghani, C. K., Harless, W., et al. The effects of patient sex and race on medical students' ratings of quality of life. American Journal of Medicine 2002; 108(7): 561-566.  This study found that medical students’ perceptions of health states differ for a white male patient actor compared with a black female patient actor. Their conclusion was that patient characteristics do influence perceptions among medical students even before the start of their clinical rotations and suggest the need for cross-cultural educational programs at the earliest stages of medical training.

Schulman, K. A., Berlin, J. A., Harless, W., Kerner, J. F., Sistrunk, S., Gersh, B. J., et al. The effect of race and sex on physicians' recommendations for cardiac catheterization. New England Journal of Medicine 1999;340(8): 618-626.  In this study, a total of 720 physicians at two national meetings of organizations of primary care physicians gave recommendations on treatment of a hypothetical patient portrayed by actors with particular characteristics in scripted interviews about their symptoms. Analysis of race–sex interactions showed that black women were significantly less likely to be referred for catheterization than white men.   The conclusion was that the race and sex of a patient independently influenced how physicians managed chest pain
Schulz, A. J., Williams, D. R., Israel, B. A., & Lempert, L. B.  Racial and spatial relations as fundamental determinants of health in Detroit. Milbank Quarterly 2002; 80(4): 677-707.  The authors used the Detroit metropolitan area as a case study to demonstrate how race-based segregation forcing African Americans to live in deteriorating urban areas with little access to economic, social, and physical resources essential to health contributes to health disparities.   

Snowden, L. R. Bias in mental health assessment and intervention: theory and evidence. American Journal of Public Health 2003; 93(2), 239-243.  The article reviewed when and how disparities in access, continuity and quality of care can affect mental health assessments and interventions.  More research is needed to separate bias from other barriers to care, and expose the bias at various levels in the health care system: practitioner, practice network/program, or community so that it can be effectively addressed. See comment by Cabassa L J. Integrating cross-cultural psychiatry into the study of mental health disparities. American Journal of Public Health 2003; 93 (7) 1034 and author’s reply 1034-5

Swartz, M. H., Colliver, J. A., & Robbs, R. S. (2001). The interaction of examinee's ethnicity and standardized patient's ethnicity: an extended analysis. Acad Med, 76(10 Suppl), S96-98.
Racial and Ethnic Health & Health Care Disparities
Advisory Committee on Training in Primary Care Medicine & Dentistry.  Health Disparities by State HRSA.  Uses four indices to compare health status by racial/ethnic group: 1. infant mortality; 2. diabetes prevalence; 3. dental visits; 4. age adjusted death rates. 
Agency for Healthcare Research and Quality.  The National Healthcare Disparities Report.  First published in 2003, this report was updated in 2005 to document trends in socioeconomic, ethnic and racial disparities in health
Becker, G., Beyene, Y., Newsom, E. M., & Rodgers, D. V. Knowledge and care of chronic illness in three ethnic minority groups. Fam Med 1998; 30(3): 173-178.  This article described a qualitative study with participants from three ethnic groups:  African American, Latino and Filipino-American.  Comparison of the three groups revealed social and cultural differences and similarities that affected the management of chronic illness and indicated differences in their level of  understanding of their illnesses as chronic.
Boudreaux, E. D., Emond, S. D., Clark, S., & Camargo, C. A., Jr. Acute asthma among adults presenting to the emergency department: the role of race/ethnicity and socioeconomic status. Chest 2003; 124(3): 803-812.  This study found that the management for all racial/ethnic groups was similar during the index visit.  Hospital admission rates were higher among black and Hispanic patients after adjustment for confounding factors. The authors attributed most observed acute asthma differences to socioeconomic differences. 
Burroughs, V. J., Maxey, R. W., & Levy, R. A. Racial and ethnic differences in response to medicines: towards individualized pharmaceutical treatment. Journal of the National Medical Association 2002; 94(10 Suppl): 1-26. This article reviewed causes of variability in response to medication, pharmogenetics of drug metabolism, examples of drugs to which racial and ethnic groups respond different, implications of these differences for formulary decisions, and recommendations for policy. 
Caetano, R. Alcohol-related health disparities and treatment-related epidemiological findings among whites, blacks, and Hispanics in the United States. Alcoholism: Clinical & Experimental Research 2003; 27(8): 1337-1339.  This article presented a brief review of the evidence on health disparities for alcohol abuse among these three groups.
Chen, A. Y., & Escarce, J. J. (2004). Quantifying income-related inequality in healthcare delivery in the United States. Medical Care, 42(1), 38-47.  The authors used an “index of inequality” to compare the relation of medical expenditures to income by age.  Inequalities in care received were found highest in the oldest adults, in spite of Medicare.   
Christian, J. B., Lapane, K. L., & Toppa, R. S. (2003). Racial disparities in receipt of secondary stroke prevention agents among US nursing home residents. Stroke, 34(11), 2693-2697.  This study found that only half of the elderly population studied received any pharmacological agent for secondary prevention of stroke. The authors concluded that interventions are needed to improve the pharmacological management of recurrent stroke regardless of race are needed in nursing homes.
Cohen, J. J. Disparities in health care: an overview. Academic Emergency Medicine 2003; 10(11): 1155-1160.  his article summarized the data demonstrating health disparities documented in the Institute of Medicine’s, Unequal Treatment: Confronting Racial and Ethnic Disparities in Health Care. The author supported the key recommendations of the IOM Report: raising awareness of the health disparities, developing training strategies for students in training, and recruiting more minorities into the physician workforce.  
Degenholtz, H. B., Arnold, R. A., Meisel, A., & Lave, J. R. Persistence of racial disparities in advance care plan documents among nursing home residents. Journal of the American Geriatrics Society 2002; 50(2): 378-381.  This study found a low overall rate for advance plan documents among nursing home residents (20%), as well as an association between race and lack of these documents.
Egede, L. E., & Zheng, D. (2003). Racial/ethnic differences in adult vaccination among individuals with diabetes. American Journal of Public Health 2003; 93(2): 324-329.  This study found that rates of influenza and pneumococcal vaccination were correlated with race, independent of access to care, health care coverage and SES. 
Fiscella, K., Franks, P., Gold, M. R., & Clancy, C. M. Inequality in quality: addressing socioeconomic, racial, and ethnic disparities in health care. JAMA 2000; 283(19): 2579-2584.   This article proposed principles to address and track health disparities through modifications in quality performance measures: clinical performance measures should be stratified by race/ethnicity and socioeconomic position for public reporting; population-wide monitoring should incorporate adjustment for race/ethnicity and socioeconomic position; and strategies to adjust payment for race/ethnicity and socioeconomic position should be considered to reflect the known effects of both on morbidity.
Flores, G., Fuentes-Afflick, E., Barbot, O., Carter-Pokras, O., Claudio, L., Lara, M., et al. (2002). The health of Latino children: urgent priorities, unanswered questions, and a research agenda. JAMA 2002; 288(1), 82-90.  Latinos compose the largest group of minority children, and suffer from many health disparities.  This article suggested areas in which more research is needed and ways to improve the health of Latino children.
Gadegbeku C, Freeman M, Agodoa L. Racial disparities in renal replacement therapy. Journal of the National Medical Assocociation 2002; 94(8 Suppl): 45S-54S.  This article briefly summarized the excess burden among African-American, Hispanic, Native Americans, and Asian/Pacific Islanders of end-stage renal disease (ESRD), evidence of racial and ethnic disparities in renal replacement therapy (RRT), and disparities (biologic and socioeconomic) that limit use of kidney transplantation in certain minority populations. 
Garner, E. I. Cervical cancer: disparities in screening, treatment, and survival. Cancer Epidemiology, Biomarkers & Prevention 2003; 12(3), 242s-247s.  This article gave a comprehensive review of the evidence on racial and ethnical disparities in cervical cancer.  One section focused on strategies for reducing these disparities. 
Green, C. R., Anderson, K. O., Baker, T. A., Campbell, L. C., Decker, S., Fillingim, R. B., et al. The unequal burden of pain: confronting racial and ethnic disparities in pain.[see comment]. Pain Medicine 2003; 4(3): 277-294.   This literature review found that causes of pain disparities among racial and ethnic minorities were complex, involving patient (e.g., patient/health care provider communication, attitudes), health care provider (e.g., decision making), and health care system (e.g., access to pain medication) factors. They concluded that health care providers need improved training, patients need education on pain interventions, and that a  comprehensive pain research agenda is necessary to address pain disparities among racial and ethnic minorities.
Greenberg, G. A., & Rosenheck, R. A. Change in mental health service delivery among blacks, whites, and Hispanics in the Department of Veterans Affairs. Administration & Policy in Mental Health 2003; 31(1): 31-43.  The authors, analyzing changes in access to and use of mental health services by minorities in the Veterans Health Administration during a period of major system change (1995–2001), found racial and ethnic disparities.  Blacks had poorer outpatient access than Whites although their access did not further deteriorate, and improved on some measures. For Hispanics, the trend was decreased access to outpatient mental health care. These results supported a need to monitor and address the differential impact on minorities of changes in mental health service delivery.
Karter, A. J., Ferrara, A., Liu, J. Y., Moffet, H. H., Ackerson, L. M., & Selby, J. V. Ethnic disparities in diabetic complications in an insured population. JAMA 2002; 287(19), 2519-2527.  This study assessed racial and ethnic care disparities for diabetes care in a PPO, confirmed the excess morbidity suffered by racial and ethnic minorities.  They reported the patterns of complications for each ethnic group, finding inconsistent patterns of ethnic differences for the various complications.  The authors concluded ethnic disparities after adjustment suggested the possible causes as genetic, due to unmeasured environmental factors, or a combination of these factors.
Krieger N. et al. Painting a Truer Picture of US Socioeconomic and Racial/Ethnic Health Inequalities: The Public Health Disparities Geocoding Project.  American Journal of Public Health 2005; 95(2): 312-323.  The article described use of geocoding, linking public health surveillance data with census tracts, to monitor socioeconomic health disparities.  Authors reported that 50% of all health events were associated with low socioeconomic level.
Kritek, P. B., Hargraves, M., Cuellar, E. H., Dallo, F., Gauthier, D. M., Holland, C. A., et al. Eliminating health disparities among minority women: a report on conference workshop process and outcomes. American Journal of Public Health 2002; 92(4): 580-587.  This article described the process and recommendations from a national conference of largely minority women on strategies to eliminate health disparities.  Themes emerged and priorities focused on access and cultural incompetence as deterrants to eliminating health disparities and on education, funding, and community-based/community driven research as tools for change.    
Lasser KE, Himmelstein DU, Woolhandler SJ., McCormick D & Bor DH. Do minorities in the United States receive fewer mental health services than whites? International Journal of Health Services 2002; 32(3):567-578.  The authors conclusion in this study was that Blacks and Hispanics receive half as much outpatient mental health care as do Whites. 
Marin, M. G., Johanson, W. G., Jr., & Salas-Lopez, D. Influenza vaccination among minority populations in the United States. Preventive Medicine 2002; 34(2): 235-241.  This study found racial disparities in influenza vaccination, with African Americans significantly less likely than Whites and Hispanics to have had the vaccination.
Miranda J & Cooper L. Disparities in Care for Depression Among Primary Care Patients. Journal of General Internal Medicine 2004; 19: 120 – 26.   This article reported that primary care providers do recognize depression and recommend treatment for Latino and African-American patients, at equal rates as for White patients. However, Latino and African-American patients were less likely to obtain appropriate care, such as antidepressant medications or specialty care, and that new approaches to improving access to appropriate care for Latino and African-American primary care patients are needed.
Murthy VH, Krumholz HM, Gross CP. Disparities in participation in cancer clinical trials. JAMA 2004; 291 (22): 2720 – 6. The authors described a population-based analysis of all participants in therapeutic non-surgical National Cancer Institute Clinical Trial Cooperative group breast, colorectal, lung, prostate cancer clinical trials in 2000 – 02.  They used a tool called the enrollment fraction (the number of trial enrollees divided by the estimated US cancer cases in each race and age subgroup.  Their findings were that while participation in cancer trials was low for all groups, racial and ethnic minorities and the elderly were less likely to enroll than were whites, men, younger patients respectively.  They also noted that the proportion of black trial participants has declined in recent years.
Office of Minority Health  US Department of Health and Human Services.  Website for Data/Statistics on minority populations and Cultural Competence standards and other links.
Office of the Surgeon General. Mental Health- Culture, Race, Ethnicity, A supplement to the Surgeon General’s Report 2001.   See chapter on “The Influence of culture & society on mental health and mental illness.”
Sambamoorthi, U., & McAlpine, D. D. Racial, ethnic, socioeconomic, and access disparities in the use of preventive services among women. Preventive Medicine 2003; 37(5): 475-484.  This study of racial and ethnic variations in receipt of preventive care by adult women 21 – 64 found that the vast majority had received age appropriate care.  Lack of care was best associated with low SES, lack of insurance, and lack of usual source of care.
Schootman M, Jeffe DB, Reschke AH, & Aft RL. Disparities related to socioeconomic status and access to medical care remain in the United States among women who never had a mammogram. Cancer Causes & Control 2003; 14(5): 419-425.  This study found that the percentage of women who had never had a mammogram declined sharply  over the study period, 1992 - 2000. Racial and ethnic disparities disappeared while disparities by socioeconomic status remained. 
Shavers VL, Brown ML. Racial and Ethnic Disparities in the Receipt of Cancer Treatment. Journal of the National Cancer Institute 2002; 94 (5) 334 – 357. This article described a literature review on access/use of specific cancer treatment procedures, trends in patterns of use, or survival studies. Authors found evidence of racial disparities in treatment, that could not be completely explained by racial/ethnic variation in clinically relevant factors. In order to determine how to target reduction of non-clinical factors on the receipt of cancer treatment, the authors recommend directions for further research and study design.
Siegel, S, Moy E, Burstin H. Assessing the Nation’s Progress Toward Elimination of Disparities in Health Care. Journal of General Internal Medicine 2004; 19: 195 – 200.  This article reported on the importance, scope and challenges of the first National Health Disparities Report.  It challenges primary care physicians to become involved in making this national report relevant for developing and targeting local interventions that address disparities. 
Skinner, J., Weinstein, J. N., Sporer, S. M., & Wennberg, J. E. Racial, ethnic, and geographic disparities in rates of knee arthroplasty among Medicare patients. New England Journal of Medicine 2003; 349(14): 1350-1359.  This study found that in the Medicare population, there was dramatic variation for rates of surgical treatment for osteoarthritis of the knee by sex, race or ethnic group, and region. (see comment by Lavizzo-Mourey R, Knickmen JR. Racial Disparities –The Need for Research and Action in the same issue. Their comment discussed implications of the Skinner article for a research agenda, education of patients and providers, and health system reforms.)  
Stewart, S. H., & Silverstein, M. D. (2002). Racial and ethnic disparity in blood pressure and cholesterol measurement. J Gen Intern Med, 17(6), 405-411.  This study found no disparity in these cardiovascular screenings between non-Hispanic blacks and whites.  The disparity between Hispanics and non-Hispanic whites was associated with lack of health insurance, lack of usual source of care, and low education.
U.S. Department of Health and Human Services.  Healthy People 2010.  2nd ed.  With understanding and improving health and objectives for improving health.  2 vols.  Washington, DC:  U.S. Government Printing Office.  Presented specific goals and objectives for to improve the health of the entire U.S. population, including racial and ethnic minorities, implementation strategies, leading health indicators, and progress reviews.  
Vaccarino V et al. for the National Registry of Myocardial Infarction Investigators. Sex and Racial Differences in the Management of Acute Myocardial Infarction, 1994 - 2002. New England Journal of Medicine 2005; 353 (7): 671 - 682.
Washington, D. L., Harada, N. D., Villa, V. M., Damron-Rodriguez, J., Dhanani, S., Shon, H., et al. Racial variations in Department of Veterans Affairs ambulatory care use and unmet health care needs. Military Medicine 2002; 167(3): 235-241.  This study of racial and ethnic variations in Department of Veterans Affairs (VA) ambulatory care use found that VA ambulatory care use diminished the disparity in inability to get needed care between American Indian/Eskimo or Hispanic veterans and white veterans, and also eliminated the disparity between black and white veterans.
Weech-Maldonado, R., Morales, L. S., Spritzer, K., Elliott, M., & Hays, R. D. Racial and ethnic differences in parents' assessments of pediatric care in Medicaid managed care. Health Serv Res 2001; 36(3): 575-594.  Racial and ethnic minorities, especially Hispanics and Asians with little English proficiency, reported less satisfaction with care than did Whites, indicating that managed care systems need to implement strategies to give linguistically appropriate services. 
Williams, D. R., Lavizzo-Mourey, R., & Warren, R. C. (1994). The concept of race and health status in America. Public Health Rep, 109(1), 26-41. The authors argued that race is an unscientific, social construct with limited biological significance. Racial or ethnic variations in health status result primarily from variations among races in exposure or vulnerability to behavioral, psychosocial, material, and environmental risk factors and resources. Research needs to focus on the specific factors that contribute to group differences in disease, as well as gathering data that includes subgroup identifiers among the Asian and Pacific Islander population, Native Americans, and subgroups of the Hispanic population is still a major problem.
Zuvekas, S. H., & Taliaferro, G. S. (2003). Pathways to access: health insurance, the health care delivery system, and racial/ethnic disparities, 1996-1999. Health Affairs, 22(2), 139-153.  This study identified other factors in addition to insurance status that contribute to racial and ethnic health disparities in access to care: employment, job characteristics, and marital status.
Theoretical Framework for Cultural Competence
Betancourt JR et al. Cultural Competence and Health Care Disparities: Key Perspectives and Trends. Health Affairs 2005; 24: 499 – 505. This article presented a review of recent trends concerning cultural competence in health care policy, service delivery and education.
Betancourt, J.R. Cultural competence—Marginal or Mainstream Movement?  New England J Med 2004; 351 (10): 953-955.  Author predicted that cultural competence will be a mainstream movement that building on the patient-centered care model by exploring negotiating care with patients to overcome non-compliance and misunderstanding.  
Betancourt, J. R., Green, A. R., Carrillo, J. E., & Ananeh-Firempong, O., 2nd. Defining cultural competence: a practical framework for addressing racial/ethnic disparities in health and health care. Public Health Reports 2003; 118(4): 293-302.  The changing US population demographics will increase the importance of addressing racial/ethnic disparities in health and health care. This article supported interventions at the organizational (leadership/workforce), structural (processes of care) and clinical levels (patient provider encounter) to help eliminate health disparities through training in cultural competence. 
Brach, C., & Fraser, I. Can cultural competence reduce racial and ethnic health disparities? A review and conceptual model. Medical Care Research and Review 2000; 57(Supplement 1): 181-217. These authors concluded that while research evidence does support that cultural competency should work to eliminate health disparities, health systems have little evidence about which cultural competency techniques are effective and less evidence on when and how to implement them properly.
Chin, M. H., & Humikowski, C. A. When is risk stratification by race or ethnicity justified in medical care? Academic Medicine 2002; 77(3): 202-208.  Authors rejected use of race or ethnicity as a proxy for socioeconomic status and behavior, but acknowledged that using a “culturally cognizant but individual-specific approach” the physician can use knowledge of the patient’s (group) history, language, culture and health beliefs as a beginning for dialogue and exploration of the patient’s beliefs. 
Cohen, E., & Goode, T. D. Policy Brief I:  Rationale for Cultural Competence in Primary Health Care. 1999; Washington, DC: National Center for Cultural Competence.  Article briefly explained the reasons supporting the need for and likely outcome for cultural competence: demographic trends, health status disparities, quality improvement expectations, accreditation and regulatory mandates, marketplace advantages, and expectation for reduced malpractice claims. 
Hixon, A. L. Beyond cultural competence. Academic Medicine 2003; 78(6): 634. Hixon advocated that the concept of “cultural humility” (proposed by Tervalon and Murray-Garcia, 1998) should become part of the important discussion of cross-cultural medical practice and education. Cultural humility fosters communication skills built upon the self-reflection, flexibility, and willingness to be responsive to the patient and community groups around health care.
Kagawa-Singer, M. Improving the validity and generalizability of studies with underserved U.S. populations expanding the research paradigm. Annals of Epidemiology 2000; 10(8 Suppl): S92-103.  Incidence and mortality of cancer in racial and ethnic minority populations has remained the same or increased.  Using references to existing cancer research, the author argued for a 7 step paradigm change in cancer research to reduce these disparities.
Leininger, M. Culture care theory: a major contribution to advance transcultural nursing knowledge and practices. J Transcult Nurs. 2002 Jul; 13(3): 189-92, discussion 200-1. This article is a brief summary of the culture care theory with its unique features and major contributions to support transcultural nursing. The theory is known for its broad, holistic yet culture-specific focus to discover meaningful care to diverse cultures.                        
Lu, M. C., & Halfon, N. Racial and ethnic disparities in birth outcomes: a life-course perspective. Maternal & Child Health Journal 2003; 7(1): 13-30.  This study used a literature review of racial disparities in birth outcomes to develop a new model, as they found risk factors in pregnancy alone cannot explain the disparities.  They proposed the  “life course model” and recommended that future research on birth outcomes to examine different exposure to risk and protective factors over the life course of mothers studied. 
Tervalon, M., & Murray-Garcia, J. Cultural humility versus cultural competence: a critical distinction in defining physician training outcomes in multicultural education. Journal of Health Care for the Poor Underserved 1998; 9(2): 117-125.  The authors proposed the use of the concept “cultural humility” as the goal in physician education as opposed to cultural competence which suggests a finite body of knowledge. Cultural humility incorporates a lifelong commitment to self-assessment, to redressing the power imbalances in the patient-physician relationship, and to developing clinical and advocacy partnerships with communities to the benefit of individuals and defined populations.
van Ryn, M. Research on the provider contribution to race/ethnicity disparities in medical care. Medical Care 2002; 40(1 Suppl): I140-151.  The author presented a model to show the possible ways that provider behavior might contribute to racial and ethnic health care disparities.
Washington, A. E., Napoles-Springer, A., Forte, D. A., Alexander, M., & Perez-Stable, E. J. (2002). Establishing centers to address treatment effectiveness in diverse ethnic groups: the MEDTEP experience. Ethnicity & Health 2002; 7(4): 231-242.  This article described an approach to end health care disparities through: improving diagnosis and treatment, support for ethnic minority health researchers, training researchers, and disseminating health information to ethnic minority patients and their providers. 
Weisse, C. S., Sorum, P. C., Sanders, K. N., & Syat, B. L. Do gender and race affect decisions about pain management? J Gen Intern Med 2001 16(4): 211-217.  This study found that racial and gender differences in pain treatment were associated with physician gender.
Williams, D. R. Racial/ethnic variations in women's health: the social embeddedness of health. American Journal of Public Health 2002; 92(4): 588-597.  This article presented a summary of the complex interactions of SES, race and ethnicity on women’s health, as well as other relevant factors: migration and acculturation, location, access, and racism.  The author supported the “life course approach” to women’s health, which seeks to find the variabilities in exposure to stressors and protective factors. 
Training and Curricula
Albritton, T.A. & Wagner, P.J. Linking cultural competency and community service: a partnership between students, faculty, and the community.  Acad Med 2002; 77(7): 738-739.  This article described development of a migrant health initiative and infrastructure for a cultural competency educational program in the first two years of medical school within an essentials of clinical medicine course (ECM).   The course allowed first-year students to volunteer to work in the program, while second-year students participate in at least one migrant health clinic.  Students from nursing and public and allied health also participate.
Association of American Medical Colleges: 
     Cultural Competence Education for Medical Students
     Using TACCT
     Tool for Assessing Cultural Competence Training (TACCT)
Beatty, C. F., & Doyle, E. I. (2000). Multicultural curriculum evaluation of a professional preparation program. American Journal of Health Studies, 16(3), 124-132.  The authors evaluated a curriculum for professionals in health education to determine the extent of content and skills for developing cultural competence.
Betancourt, J. R. Cross-cultural medical education: conceptual approaches and frameworks for evaluation. Academic Medicine 2003; 78(6): 560-569.  Article promoted a three-pronged approach to cultural competence that includes requisite knowledge, skills, and attitudes, then discussed appropriate strategies for assessing each educational approach. 
Betancourt J et al. for National Project Advisory Committee. Teaching Cultural Competence in Health Care: A Review of Current Concepts, Policies and Practices. Office of Minority Health, Department of Health & Human Services 2002.
Campinha–Bakote J. Many Faces: Addressing Diversity in Health Care. Online Journal of Issues in Nursing 2003; 8 (3).  Camphina-Bakote presented her model for delivery of culturally competent care and a mnemonic for trainees: Have I ASKED myself the right questions (Awareness, Skill, Knowledge, Encounters, Desire.) 
Carrillo, J. E., Green, A. R., & Betancourt, J. R.. Cross-cultural primary care: a patient-based approach. Annals of Internal Medicine 1999; 130(10): 829-834.  Description of a cross cultural curriculum for residents and medical students that gives a patient-centered framework for eliciting and analyzing a patient’s social context and cultural beliefs and behaviors.  The model uses five modules taught over four 2-hour sessions, using case analysis, physician-actor interviews and videotaped patients. 
Culhane-Pera, K. A., Reif, C., Egli, E., Baker, N. J., & Kassekert, R. A curriculum for multicultural education in family medicine. Fam Med 1997; 29(10): 719-723. A three year residency curriculum on cultural competency focused on 1. increase self-awareness of one’s own cultural influences, 2. increasing awareness of cultural influences on patients, 3. improving multicultural communication in clinical settings. Residents’ and faculty assessments of residents’ achievement in cultural competence correlated significantly.
Cultural Competency- Medical University of South Carolina  This is an online curriculum outline ocultural competence for students. 
Department of Health & Human Services. A Family Physician’s Guide to Culturally Competent Care  Nine free curriculum modules using video clips based on case studies are available on this website.  Select online program or order DVD.  Registration is required. 
Dogra, N., & Karnik, N. First-year medical students' attitudes toward diversity and its teaching: an investigation at one U.S. Medical School. Academic Medicine 2003; 78(11): 1191-1200.  This article reported a study of first year medical students showing that they  generally held open attitudes about multiculturalism, they were unfamiliar with terms concerning race and culture and perceived ethnic groups as very discrete.  There were contrasting views of race and color between groups of students.   Students favored a “cultural sensibility” approach to cultural competence training that would emphasize self-awareness and reflection.
Fernandez VM, Fernandez KM. Transcultural Nursing: Basic Concepts, Case Studies, Cultural competence, third world nursing.  Topics include the difference between a stereotype and a generalization; case studies from 6 cultures: Hispanic, Middle Eastern, Deaf, Asian, Afro-American, and Migrant Worker Communities
Flores, G., Gee, D., & Kastner, B. (2000). The teaching of cultural issues in U.S. and Canadian medical schools. Acad Med 2000;  75(5): 451-455.  The authors surveyed medical schools about the teaching of cultural issues, format, content and timing of course.  Their findings were that there was inadequate instruction, especially specific aspects of culture for the largest minority racial and ethnic groups in the region.  See comment by Kwan, C. Y.  Medically related cultural issues can be learned outside the classroom. Acad Med 2001; 76(1):1-3.  Kwan critiqued the article by Flores et al. pointing out that one would expect different results when asking deans what was taught than asking medical students what they have learned. 
Freeman, J., Loewe, R., & Benson, J. Training family medicine faculty to teach in underserved settings. Fam Med 1998; 30(3): 168-172.  The article briefly described a faculty development program that aggressively recruited minority fellows in order to enhance its ability to train students in underserved communities.
Godkin, M. A., & Savageau, J. A. The effect of a global multiculturalism track on cultural competence of preclinical medical students. Family Medicine 2001; 33(3): 178-186.  This study compared cultural competence of medical students in the Global Multicultural Track with non-Track students. 
Green, A. R., Betancourt, J. R., & Carrillo, J. E. Integrating social factors into cross-cultural medical education. Academic Medicine 2002; 77(3): 193-197.  The authors emphasized  the importance of expanding the role of the social history in cross-cultural medical education.  They presented a patient-based approach to social analysis covering four major domains--(1) social stress and support networks, (2) change in environment, (3) life control, and (4) literacy.
Gupta R, Farmer PE. International Electives: Maximizing the Opportunity to Learn and Contribute. Medscape General Medicine 2005; 7 (2). Authors presented suggestions on using international medical electives as part of one’s medical training, based on their experience in facilitating utilization of trainees as a part of long term health interventions overseas.
HRSA  Transforming the Face of Health Professions Through Cultural & Linguistic Competence Education: Role of HRSA Centers of Excellence  This curriculum guide was developed by a multi-disciplinary group of health professionals and educators for use by educators and health care providers in large and small institutions.
Kai, J., Bridgewater, R., & Spencer, J.  'Just think of TB and Asians', that's all I ever hear": medical learners' views about training to work in an ethnically diverse society. Med Educ 2001; 35(3): 250-256.  Medical students in this study felt their training in multicultural issues was inadequate and limited largely to ethnic patterns of disease. They considered communication skills and working with interpreters as most helpful in the current curriculum. The authors were critical of the focus on specific cultural beliefs and practices rather than a more self-reflective and flexible approach to teaching cultural competence. 
Like, R. C., & Steiner, R. P. (1986). Medical anthropology and the family physician. Fam Med 1986; 18(2): 87-92.  The authors summarized the activities of the STFM Task Force on Skills and Curriculum Development in Cross-Cultural Experiences, and discuss three clinical case vignettes that illustrate how cultural issues can become critical in the care of patients and their families.
Mutchnick, I. S., Moyer, C. A., & Stern, D. T. Expanding the boundaries of medical education: evidence for cross-cultural exchanges. Academic Medicine 2003; 78(10 Suppl), S1-5.  In this literature review of cross-cultural medical school experiences, all articles reported beneficial results for the medical students (professional and personal development, the medical school, and the host population.  Authors recommend development of more rigorous evaluation criteria.
Nunez, A. E. Transforming cultural competence into cross-cultural efficacy in women's health education. Academic Medicine 2000; 75(11), 1071-1080.  Nunez proposed “cultural efficacy” rather than cultural competence to focus on the flexibility of the provider in communicating effectively with individuals from many different cultures.  She presented a model for integrating knowledge, skills and awareness (cross-cultural efficacy) in women’s health  throughout the four-year medical school curriculum.  A particular focus of this model is on the evaluation component through self-awareness assessments.
Office of Minority Health US Department of Health and Human Services.  A Family Physician's Practical Guide to Culturally Competent Care. Training modules and case studies include free CME and CNE.  Requires registration. 
Paasche-Orlow, M. The ethics of cultural competenceAcad Med 2004; 79(4): 347-350. This author, comparing cultural competence with ethical behavior, concluded that  cultural competence promotes (1) acknowledgement of the importance of culture in people's lives, (2) respect for cultural differences, and (3) minimization of any negative consequences of cultural differences, and is supportive of Western medical ethics.  He predicted that some medical students may experience conflicts when applying cultural competence leads to ethical relativity. 
Shapiro, J., & Lie, D. Using literature to help physician-learners understand and manage "difficult" patients. Acadademic Medicine 2000; 75(7): 765-768.  This article described a residency training course on managing difficult patients that uses short stories, poems and patient narratives as educational tools.   
Tervalon, M. Components of culture in health for medical students' education. Academic Medicine 2003; 78(6): 570-576.  The author presented a longitudinal curriculum model for teaching the impact of culture on health care.  The key themes include: 1. rationale, 2. culture basics, 3. health status, 4. knowledge, skills and tools for the clinical encounter, 5. provider focus on attitudes and behaviors, 6. communication participation, and 7. institutional culture and policies. 
Turbes, S., Krebs, E., & Axtell, S. The hidden curriculum in multicultural medical education: the role of case examples. Academic Medicine 2002; 77(3): 209-216.  This study analyzed the 983 case studies used in the first two years of a medical curriculum for patterns of demographics.  The findings revealed that cases featuring males out-numbered those featuring females; sexual orientation was specified infrequently (usually only in the context of risk assessment for particular diseases (e.g., HIV infection), and most cases did not provide racial or ethnic descriptions.  The results suggest a hidden curriculum that is not consistent with the formal multicultural medical curriculum.
Xakellis, G., Brangman, S. A., Hinton, W. L., Jones, V. Y., Masterman, D., Pan, C. X., et al.  Curricular framework: core competencies in multicultural geriatric care. Journal of the American Geriatrics Society 2003; 52(1), 137-142.  This article presented core competencies in attitudes, knowledge and skills for medical providers caring for elders from  diverse populations.  It specifies also a variety of teaching strategies. 
Zweifler, J., & Gonzalez, A. M.  Teaching residents to care for culturally diverse populations. Acad Med 1998; 73(10): 1056-1061.  This article presented a historical look at efforts to train residents to deliver culturally competent care to diverse and underserved populations: the Core Curriculum Guidelines on Culturally Sensitive and Competent Health Care created by the Society of Teachers of Family Medicine; community-oriented primary care (COPC), and the various services and orientations of public health.  They described their residency program’s approach to cultural competence training emphasizing the importance of such training for primary care residents. 
Recruiting a Diverse Health Care Workforce
Adams VW, Price-Lea PJ.  A Critical Need for a More Diverse Nursing Workforce. NC Med J 2004; 65 (2): 98 – 100. Authors present the rationale behind recruiting a diverse nursing workforce.
Beal A.  Health Care Diversity: Developing Physician Leaders. Testimony before the Sullivan Commission 2003. The Commonwealth Fund. 
Cantor, J. C., Miles, E. L., Baker, L. C., & Barker, D. C.  Physician service to the underserved: implications for affirmative action in medical education. Inquiry 1996; 33(2): 167-180.  This study reports on findings from two large physician surveys that found minority and women physicians are significantly more likely to serve minority, poor, and Medicaid populations than other physicians.  These physicians’ service patterns remain stable over time.  
Komaromy, M., Grumbach, K., Drake, M., Vranizan, K., Lurie, N., Keane, D., et al.  The role of black and Hispanic physicians in providing health care for underserved populations. N Engl J Med 1996; 334(20): 1305-1310.   This study found that Black physicians cared for significantly more black patients and Hispanic physicians for significantly more Hispanic patients than did other physicians. Black physicians cared for more patients covered by Medicaid and Hispanic physicians for more uninsured patients than did other physicians.
Moy, E., & Bartman, B. A. Physician race and care of minority and medically indigent patients. JAMA 1995;273 (19): 1515-1520.  This study found that nonwhite physicians are more likely to care for minority, medically indigent, and sicker patients, and that caring for less affluent and sicker patients may financially penalize nonwhite physicians and make them particularly vulnerable to capitation arrangements.
Murray-Garcia, J. L., Garcia, J. A., Schembri, M. E., & Guerra, L. M.  The service patterns of a racially, ethnically, and linguistically diverse housestaff. Acad Med 2001; 76(12): 1232-1240.  This study found that African-American, Asian, and Latino pediatric residents disproportionately served more patients from their own racial or ethnic backgrounds.   When adjusted for residents' second-language proficiencies, Latino patients remained more likely to visit Latino residents and Asian patients remained more likely to see Asian residents.
Terrell C.  Testimony before the Sullivan Commission: Role of Professional Associations in Ensuring a Diverse Health-Care Workforce 2003.  Association of America Colleges of Medicine.  Terrell identified the poor quality of pre-college education experienced by many students from underrepresented groups in medicine as a major barrier to recruitment.  He discussed advantages and promising strategies to improve recruitment of minorities.  
Cultural Competence in Health Service Delivery
American Student Medical Association (AMSA). Cultural Competence in Medicine Includes assessment questions to elicit the patient’s explanatory model of the disease.   
Andersen, R. M., Yu, H., Wyn, R., Davidson, P. L., Brown, E. R., & Teleki, S. Access to medical care for low-income persons: how do communities make a difference? Medical Care Research & Review 2002; 59(4): 384-411.  Examined community level variables beyond income that impact access to health care.
Avery, R. Immigrant women's health: Infectious diseases - Part 2. West J Med 2001; 175(4): 277-279. Article gave a brief recommendation on wording of questions to aid cross cultural communication.
Bertakis, K. D. Does race have an influence on patients' feelings toward physicians? J Fam Pract 1981; 13(3): 383-387.  This study found that patients most wanted the physician to be caring, competent and a good listener, and that physician’s race did not affect these qualities.  Patients did not seem to have a racial preference for their physician.
Blanchard J, Lurie N. R-E-S-P-E-C-T: Patient reports of disrespect in the health care setting.  The Journal of Family Practice 2004; 53 (9): 721 – 30.  In this study, minorities were more likely to report the perception of disrespect in healthcare settings than others.  Those who reported that they felt a person of another race would have received better care than they did were less likely to receive optimal screening, and were more likely to have put off care or reject medical advice.
Camphina-Bacote J. Transcultural CARE Associates Selected References 2001 - 2007 An excellent list of references on cultural competence, many with hyperlinks by Dr. Josephine Campinha-Bacote, developer of the Culturally Competent Model of CARE.  
Center on an Aging Society Georgetown University. Cultural Competence in Health Care: Is it important for people with chronic conditions?  Issue brief February 2004.  This article presented a comprehensive summary of care issues related to cultural competence in treating chronic illnesses.
Crawley L et al for the End-of-Life Care Consensus Panel. Strategies for Culturally Effective End of Life Care: Case studies and basic concepts of culturally competent end of life care. Annals of Internal Medicine 2002; 136: 673-679.  Article emphasizes the need to inquire about patient and family preferences as a strategy, and presents cases for discussion.   
Cross Cultural Health Care Program (CCHCP).  Special expertise in interpreter services and   Medical Interpreter Training: Ethics, Models of Service, and Office of Civil Rights Guidelines; Handbooks on cultural competence and reports of research on culturally competent health systems.
Czaja, R., Manfredi, C., & Price, J. The determinants and consequences of information seeking among cancer patients. Journal of Health Communication 2003; 8(6): 529-562.  This study found that the desire for information and the desire for involvement in medical care decisions are independent variables, and that the patient’s preferences have  implications for both their own care and their providers.                                                                 
Ells, C., & Caniano, D. A. The impact of culture on the patient-surgeon relationship.Journal of the American College of Surgeons  2002; 195(4): 520-530.  Article explored the question “What does it mean to respect the patient’s culture?” using a discussion of case studies. 
Flores, G., Abreu, M., Schwartz, I., & Hill, M. The importance of language and culture in pediatric care: case studies from the Latino community. Journal of Pediatrics 2000; 137(6), 842-848.  This article presented three cases to demonstrate some of the serious health care consequences of inadequate interpreter services: poor quality of care, unnecessary expense, and dissatisfied families. 
Flores, G., & Association of Medical Pediatric Department Chairs, I. Providing culturally competent pediatric care: integrating pediatricians, institutions, families, and communities into the process. Journal of Pediatrics 2003; 143(1): 1-2.  The author referred to the poor health outcomes documented by care that is not sensitive to the culture of patients and families.  He proposed a collaborative process for health care institutions, providers, and communities to make the health care system more effective and culturally sensitive.  Every aspect of the institution should be reviewed collaboratively, from medical interpreters and prescription labels to cuisine and patient handouts. 
Flores, G., Rabke-Verani, J., Pine, W., & Sabharwal, A. The importance of cultural and linguistic issues in the emergency care of children. Pediatr Emerg Care 2002; 18(4): 271-284.  In a review of the literature, the authors found that lack of cultural competence in pediatric emergency care could lead to: difficulties with informed consent, miscommunication, inadequate understanding of diagnoses and treatment by families, dissatisfaction with care, preventable morbidity and mortality, unnecessary child abuse evaluations, lower quality of care, clinician bias, and ethnic disparities in prescriptions, analgesia, test ordering, and diagnostic evaluations.
Fortin, A. H. 6th. Communication skills to improve patient satisfaction and quality of care. Ethnicity & Disease 2002; 12(4),: S3-58-61.  This article emphasized patient centered communication skills to improve care and dialog with patients from diverse cultures.
Georgetown University National Center for Cultural Competence, This website is dedicated to culturally competent service delivery to children and youth with special health needs and their families.  It contains self-assessment tools for an organization and for a health care provider.  

Gilligan, T. D., Carrington, M. A., Sellers, T. P., Casal, L., Schnipper, L. E., & Li, F. P. Cancer survivorship issues for minority and underserved populations. Cancer Epidemiology, Biomarkers & Prevention 2003; 12(3): 284s-286s.  A report on cancer survivorship in minority and underrepresented communities.  Themes included  strategies to build trust between members of minority communities and their healthcare providers, most of whom are Caucasian.

Health Research & Education Trust  (HRET) Disparities Toolkit.  How-to easily and quickly collect race, ethnicity, and primary language information from patients: why and how, legal, and staff training issues.  Link to Other HRET Initiatives  on Patient Centered Communication for Vulnerable Populations and Hospitals and Language and Culture: A Snapshot of the Nation.

Jacobs, E. A., Lauderdale, D. S., Meltzer, D., Shorey, J. M., Levinson, W., & Thisted, R. A. (2001). Impact of interpreter services on delivery of health care to limited-English-proficient patients. J Gen Intern Med, 16(7), 468-474.  This two year retrospective cohort study showed that introduction of professional interpreter services resulted in increased office visits, prescriptions written and filled, and preventive care screenings for the interpreter service group compared with a similar control group. 
Jenakovich M et al. for LTG Associates.  Cultural Competence Works: Using cultural competence to improve the quality of health care for diverse populations and add value to managed care arrangements.  U.S. Department of Health & Human Services, 2001. Enumerated successful practices and profiled award winning health care organizations.
Johnson, P. A., & Fulp, R. S. Racial and ethnic disparities in coronary heart disease in women: prevention, treatment, and needed interventions. Women’s Health Issues 2002; 12(5), 252-271. A very thorough summary of the topic with special emphasis on the interaction between SES, race and ethnicity, and health.  There are well considered recommendations for data collection, research, access to cardiologist care, leadership, and building on successful strategies at the local level.  
Kaiser HJ & Johnson RW Foundations Help Understand Why. This website, a joint foundation initiative, aims to raise physician awareness about evidence on racial/ethnic differences in health care starting with the topic of cardiac care.  It includes guidelines for cardiac care, and resources for confronting and eliminating disparities in health care.
Kagawa-Singer, M., & Kassim-Lakha, S. A strategy to reduce cross-cultural miscommunication and increase the likelihood of improving health outcomes. Academic Medicine  2003; 78(6): 577-587.  Authors described the RISK Assessment (Resources, Identity, Skills, Knowledge) to determine the level of influence of the patient’s culture.  For each step of the RISK Assessment there is guidance of questions and strategies to use for eliciting that information.                            
Kaufert, J. M., & Putsch, R. W. Communication through interpreters in healthcare: ethical dilemmas arising from differences in class, culture, language, and power. J Clin Ethic 1997; 8(1): 71-87.  The authors presented two models of interpreters in healthcare: the neutral translator and the cultural broker and discuss the shortcomings of the current models.  They illustrate with a discussion of two case studies of end-of-life care. 
Kleinman A. Culture and Depression. New England Journal of Medicine 2004; 351 (10): 951 – 3.  Depression, one of the most prevalent diseases in the world, has varied patterns of  symptoms among and within ethnic groups.  The author described the steps in culturally competent care for depression, including the ways that cultural factors may impact the diagnosis, patient’s explanation of illness, use of alternative therapies, stressor sand support systems, patient’s expectation of the doctor’s style, and avoidance of stigmatization.  
Lavizzo-Mourey, R., & Mackenzie, E. R. Cultural competence: essential measurements of quality for managed care organizations. Ann Intern Med, 124(10), 919-921.  The authors presented a model for cultural competence in healthcare for managed care organizations that integrates three aspects: 1. culturally sensitive health care delivery, 2. epidemiologic consideration of disease prevalence, and 3. treatment efficacy in diverse populations. 
Merrill, R. M., & Allen, E. W. Racial and ethnic disparities in satisfaction with doctors and health providers in the United States. Ethnicity & Disease 2003; 13(4): 492-498.  This study of satisfaction with physicians and health care providers found that except for listening, race and ethnicity were not associated with variables considered in the satisfaction survey. 
National Conference of State Legislatures, Resources for Cross Cultural Health Care, Henry J. Kaiser Family Foundation.  Diversity Rx Definitions and basics on cultural competency, essentials on interpreting & interpreter training, best practice models, immigration, laws and legal issues.
Niemeier, J. P., Burnett, D. M., & Whitaker, D. A. Cultural competence in the multidisciplinary rehabilitation setting: are we falling short of meeting needs? Archives of Physical Medicine & Rehabilitation 2003; 84(8):1240-1245.  The authors discussed challenges of cultural competence within the field of rehabilitation, using two case studies for illustration, and recommended ways for the rehabilitation professional to increase cultural competence. 
Lavizzo-Mourey, R. J., & MacKenzie, E. Cultural competence--an essential hybrid for delivering high quality care in the 1990's and beyond. Trans Am Clin Climatol Assoc 1995; 107: discussion 236-227. Authors recommended that to ensure health care that is both effective and cost effective in all populations, researchers and funders of research need to aggressively pursue: the validation of existing quality indicators in minority populations, and the development of new quality indicators that assess the organization's ability to develop culturally competent care.
Ngo-Metger Q, Legendza A, & Phillips R. Asian Americans’ Report of Their Health Care Experiences. Journal of General Internal Medicine 2004; 19; 111-19.  This national random digit telephone survey found that Asian Americans were less likely to receive counseling on lifestyle issues related to health and were less likely to report positive interactions with their doctors than white respondents.
Office of Minority Health National Standards for Culturally and Linguistically Appropriate Services in Health Care  Health and Human Services, 2000.  Description of the final CLAS (Culturally and Linguistically Appropriate Services) standards for health care organizations.
Owen, W. F., Jr., Szczech, L. A., & Frankenfield, D. L. Healthcare system interventions for inequality in quality: corrective action through evidence-based medicine. J Natl Med Assoc 2002; 94(8 Suppl): 83S-91S.  In this study, the authors documented improvement in hemodialysis outcomes for African Americans from 1992 – 1997 through the use of evidence-based clinical practice guidelines developed by the Centers for Medicare and Medicaid Services. 
Park HL.  Enabling Services at Health Centers: Eliminating Disparities and Improving Quality. New York Academy of Medicine. September 2005. 
Richardson, L. D. Patients' rights and professional responsibilities: the moral case for cultural competence. Mt Sinai J Med 1999; 66(4): 267-270.  This ER physician discussed the responsibilities of health professionals in ending the race based health disparities by building skills that engender trust and satisfaction in the provider-patient encounter, and changing institutional and public policies that perpetuate care and access inequalities. 
Robertson, R. M.  Partnerships for the health of the public. Circulation 2001; 103(24): 2870-2872. The American Heart Association sought to increase its improve its effectiveness in reaching populations who need heart and stroke-related preventive, acute, and rehabilitative services, by partnering with organizations that represent the interests of racial and ethnic minorities, for example, the National Council of La Raza, and the Congressional Black Caucus Foundation.
Saha, S., Arbelaez, J. J., & Cooper, L. A. Patient-physician relationships and racial disparities in the quality of health care. American Journal of Public Health 2003;  93(10): 1713-1719.  This study examined whether racial differences in inpatient doctor-physician relationships resulted in health disparities.  They compared ethnicity, satisfaction with the physician-patient interaction, use of health services, and receipt of age and condition appropriate health services.   
Schulz, A. J., Israel, B. A., Parker, E. A., Lockett, M., Hill, Y., & Wills, R. (2001). The East Side Village Health Worker Partnership: integrating research with action to reduce health disparities. Public Health Rep, 116(6), 548-557.  This article described an approach to reducing health disparities through a university-community partnership in research and a community intervention using lay health advisors.
Suarez-Almazor ME et al. Ethnic Variation in Knee Replacement. Archives of Internal Medicine 2005; 165 (10): 1117 – 1124.  This study found that ethnic minority patients with knee osteoarthritis were less likely to consider total knee replacement and that these differences were not related to physician recommendation biases. The authors discuss reasons for ethnic variation in preferences for this surgery.   
The Commonwealth Fund- Underserved Populations a searchable site with information on health quality, including national surveys and data, charts, publications, policies and grants.
Youdelman M, Perkins J. Providing Language Services in Small Health Care Provider Settings: Examples from the Field.  Commonwealth Fund 2002.  This article described several specific strategies that small health care providers are using to provide culturally and linguistically appropriate services.
Wynia, R. H. (2003). Working to eliminate racial disparities. Health Forum Journal, 46(1), 34-35.  This article described the initiative  by the Health Research and Educational Trust (HRET), an affiliate of the American Hospital Association, to develop a program to eliminate disparities.  Key elements are: 1.  developing a uniform framework for collecting data on race, ethnicity and primary language; 2. developing a training strategy for providers on the importance of collecting this data; 3. implementing a clinical intervention; 4. assessing cultural competency of the organization; 5. assessing community perceptions of their care and needs; and 6. reducing health disparities. 
Cultural Profiles for Specific Cultural and Linguistic Groups
Coughlan J. Culturedmed. Bibliographies of print resources Culturally Competent Care for for many cultural groups. Accessed at SUNYIT (State University of NY Institute of Technology)
Management Sciences for Health   The Providers Guide to Quality & Care. Full of information for providers on patient-centered cultural competence, including cultural profiles for a few broad racial/ethnic groups (African American, American Indian, Asian, Hispanic/Latino, East Europeans, Sub-Sahara Africans..  See the very important section on the distinction between a cultural generalization and stereotyping.  
University of Michigan, Program for Multi-Cultural Health Multicultural Health Generalizations.  Indexed by culture, with a new cultural profile biweekly.  University of Michigan tool for training their staff in cultural competence.
African American
Eiser AR, Ellis G.  Cultural Competence and the African American Experience with Health Care: The Case for Specific Content in Cross Cultural Education.  Academic Medicine. February 2007; 82 (2). 
Be Safe Workbook: A Cultural Competency Model for African Americans HRSA grantee publication for AIV-AIDS providers.
Howard, D. L. Culturally competent treatment of African American clients among a national sample of outpatient substance abuse treatment units. Journal of Substance Abuse Treatment 2003; 24(2): 89-102.  This article defined culturally competent treatment of African Americans and presented a profile of outpatient substance abuse clinics that fit this definition.   
 
American Indian/Alaska Native
Flowers DL.  Culturally Competent Nursing Care for American Indian Clients in a Critical Care SettingCritical Care Nurse February 2005; 25 (1): 45 - 50.
Satter DE et al.  Communicating respectfully with American Indian and Alaska natives: Lessons from the California Health Interview SurveyJ Cancer Education. 2005 Spring; 20 (1): 49 - 51. 
Asian
Beller T et al.  Korean-American Health Beliefs accessed at <http://www3.baylor.edu/~Charles_Kemp/korean.htm>
Bhungalia S et al.  Asian Indians Health Care Beliefs and Practices accessed at <http://www3.baylor.edu/~Charles_Kemp/indian_health.htm>
Hirsh University Health Sciences Library. SPIRAL Selected Patient Information Resources in Asian Languages.
Keovilay L., Kemp C. Laotians Health Care Beliefs accessed at <http://www3.baylor.edu/~Charles_Kemp/laotian_health.html>
McBride M.  Health & Health Care of Filipino American Elders.  Stanford University School of Medicine.  Accessed at <http://www.stanford.edu/group/ethnoger/filipino.html>
Rasbridge LA. Vietnamese Health Beliefs accessed at <http://www3.baylor.edu/~Charles_Kemp/vietnamese_health.htm>
Tanabe MKG.  Health & Health Care of Japanese-American Elders.  University of Hawaii accessed at <http://www.stanford.edu/group/ethnoger/japanese.html>
Wang C.  Traditional Chinese Medicine in Chinese American Communities.  Chinese American Society accessed at <http://www.camsociety.org/issues/Attitudes.htm>
Deaf
Iezzoni LI et al. Communicating about Health Care: Observations from Persons Who are Deaf or Hard of Hearing. Annals of Internal Medicine 2004. 140 (5): 356 – 365.  Report on results from focus group of deaf people eliciting their concerns about communication in health care.  They presented two suggestions: the clinician should ask about their preferred method of communicating and should request the patient to repeat critical health information to determine understanding. 
GLBT
Massachusetts Department of Public Health. Community Standards of Practice for the Provision of Quality Health Care Services to Lesbian, Gay, Bisexual, and Transgender Clients. GLBT Health Access Project.  Downloadable standards for practice. 
Seattle & King County Public Health District. Gay, Lesbian, Bisexual, Transgender Health. Tips on culturally competent health care for GLBT people including the patient interview, avoiding assumptions, and creating a welcoming office culture.
Hispanic/Latino/Spanish

Agency for Healthcare Research and Quality. Informacion en espanol Searchable site for health education and information materials in Spanish. Department of Health & Human Services

National Alliance for Hispanic Health. A primer for proficiency: towards quality health services for Hispanics. Estrella Press 2001. Washington, D.C.: This primer discussed cultural competence for the individual provider and the health care system.  It supported the concept of developing “cultural proficiency” – holding culture in high esteem, emphasizing the diversity of Hispanic culture, and getting to know the preferences of the particular community being served.
Reys C. Van de Putte L, Falcon AP, Levy RA.  Genes, culture and medicines: bridging gaps in treatment for Hispanic Americans.  National Alliance for Hispanic Health. Washington DC; February 2004
Immigrant and Refugee Populations

Center for International Rehabilitation Research Information Exchange. The Rehabilitation Providers Guide to Cultures of the Foreign Born.  Detailed, consistent format of profiles  covering customs and significant issues for 11 cultural/linguistic groups, from Chinese and Dominican to Haitian and Vietnamese.    

University of Washington Medical Center. Culture CluesTM The website contains copyrighted tip sheets on several cultural groups, with conditions for copyright permission to reprint material.  Includes culturally specific tips on end of life care.

University of Washington, Harborview Medical Center. Ethnomed Culture specific tips covering immigrant populations in the Seattle area from Amharic to Vietnamese.
 

 

 

Islamic and Arab
Hammad A et al. Guide to Arab Culture: Health Care Delivery to the Arab American Community Arab Community Center for Economic & Social Services 1999.  A discussion of Arab culture, society and religion with references to their impact on health care delivery, written by a team led by the director of a community health center serving a largely Arab-American community.
Hammoud MM, White CB, Fetters MD.  Opening cultural doors: Providing culturally sensitive healthcare to Arab American and American Muslim patients.  American Journal of Obstetrics & Gynecology October 2005; 193 (4): 1307-11.
Rashidi A, Rajaram SS. Culture Care Conflicts Among Asian-Islamic Immigrant Women in US Hospitals. Holistic Nursing Practice 2001; 16 (1) 55- 64.  The authors briefly presented the basic beliefs of Islam and their relevance to health care practice.
 
Low Literacy Populations

McKinney, J, Kurtz-Rossi, S, Culture, Health and Literacy: A guide to health education materials for adults with limited English literacy skills.  Rich resources for use with low English proficiency (LEP) populations.  Many but not all are free.

 
Evaluation Tools and Issues in Evaluation
Association of American Medical Colleges: 
     Cultural Competence Education for Medical Students
     Using TACCT
     Tool for Assessing Cultural Competence Training (TACCT)
Camphinha-Bacote J.  Inventory for Assessing the Process of Cultural Competence (IAPCC) Among Health Care Professionals. Cincinnati OH 1998L Transcultural C.A.R.E. Associates.  The IAPCC is a self-administered tool for assessing cultural competence.  It measures Camphinha-Bacote’s five constructs of cultural competence: self-awareness, cultural knowledge, cultural skills, cultural encounters, and cultural desire.
Kehoe, K. A., Melkus, G. D., & Newlin, K.  Culture within the context of care: an integrative review. Ethnicity & Disease 2003; 13(3): 344-353.  The authors critiqued the body of research on culturally competent health interventions: that the research does not identify the particular aspects that are associated with favorable outcomes and that their long term impact is not known.
Like, R. C., Steiner, R. P., & Rubel, A. J. (1996). STFM Core Curriculum Guidelines. Recommended core curriculum guidelines on culturally sensitive and competent health care. Fam Med, 28(4), 291-297.  A tool for evaluating Family Practice Residents in knowledge, skills, and attitudes requisite for culturally competent practice. 
Mason JL.  Cultural Competence Self-Assessment Questionnaire: A Manual for Users.  Portland State University, Research and Training Center on Family Support and Children’s Mental Health 1995.  Mason’s manual contains two versions of the questionnaire: one for direct service providers and one for administrative staff.
Pena Dolhun, E., Munoz, C., & Grumbach, K. (2003). Cross-cultural education in U.S. medical schools: development of an assessment tool. Academic Medicine, 78(6), 615-622.  These authors used information from a survey of US medical schools to develop a medical school curricula assessment tool to assess the teaching methods, skill sets, and content areas for cross-cultural education.   
Richardson, L. D. Patients' rights and professional responsibilities: the moral case for cultural competence. Mt Sinai J Med 1999; 66(4): 267-270.  This ER physician discussed the responsibilities of health professionals in ending the race based health disparities by building skills that engender trust and satisfaction in the provider-patient encounter, and changing institutional and public policies that perpetuate care and access inequalities. 
Office of Cultural Affairs Videos - to reserve, call 45906
American College of Physicians, National Medical Association and The Congress of National Black Churches, Inc.  Celebrating Life: A guide to Depression for African Americans.  Presents insights from Dr. David Satcher and two African-Americans who have succeeded through dealing with their depression.
American College of Physicians, The Congress of National Black Churches, Inc.  Astra Zeneka.  Awareness is Power: Cancer and the African American.  Presents cancer survivor stories by inspiring African Americans.  30 minutes
American College of Physicians, Aventis.  Diabetes prevention and Control.  A Guide for Hispanic Americans.  Advice from diabetes experts and several Hispanic Americans with diabetes.  30 minutes.
ABC News. True Colors.  Corvision 1991.  Two men, one white and  one black, use hidden camera to test the discriminatory practices in a shopping center, a car dealership and a record store in a Midwestern city.  19 minutes
CRM Learning, Patient Diversity: Beyond the Vital Signs.  Illustrates the importance of learning about your particular patient population.  18 minutes
CRM Learning, The Power of Words.  A brief, thought provoking opener for a training session on communication, diversity or teamwork.  3 minutes.
Grainger-Mosen M, Haslett J. World’s Apart: A Four-Part Series on Cross-Cultural Health Care. Fanlight Productions 2004.  Case studies on DVD and VHS with a teaching guide.  Cases vary from 10 to 14 minutes. 
Madden MC.  The Debilitator. Millennium Filmworks, Inc 2004 Nordisk.  Explores the emotional aspects of living with diabetes and its complications.  33 minutes.
Stewart AJ.  Disparities in Use of Atypical Antipsychotics in Racial and Ethnic Minority Populations.  University of Florida Colleges of Medicine and Pharmacy.  Demonstrates information on racial and ethnic disparities in psychiatric symptoms and treatment.  1 hour.
Time, Inc.  Writing Across Cultures.  Explores the influence of multiculturalism on writing.  25 minutes
 
 

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